Digital transformations, accelerated by the pandemic, have brought an intense focus on knowledge management tools in the past year. As businesses aim to capture new knowledge, disseminate content, and support productivity, their use and requirements of knowledge management systems have evolved quickly in the past year. This article will discuss the four knowledge management trends that enterprises are focusing on in 2021.
But first thing first, what is knowledge management?
Knowledge management is the process of creating, managing, and disseminating knowledge across an organization (Source).
Knowledge lies in all types of business documentation, including memos, guidelines, databases, lists, PowerPoint documents, etc. Knowledge management software aims to enable these processes efficiently so that enterprises can optimize the value of their knowledge.
Organizations that are planning to leverage knowledge management should consider these top knowledge management trends for 2021.
Top Knowledge Management Trends of 2021
Trend 1: The more knowledge graphs, the better
A knowledge graph is the network of real-world attributes and entities like events, concepts, or situations. Knowledge graphs can illustrate the internal relationship among these entities (Source).
Organizations leverage these knowledge assets to explain their organizational structure, processes, and other resources.
Knowledge graphs require a strong knowledge management foundation, primarily because they serve as a system that keeps all metadata and knowledge information updated.
Knowledge graphs are a key trend in 2021 that enterprises use to empower searches, content assembly systems, and recommendation engines. Knowledge graphs come with boxes of targeted search results so that individuals can get instant solutions to their search queries (Source).
They can connect different types of datasets in a relevant and meaningful way. Enterprises use them to identify in-depth data patterns using artificial intelligence and machine learning technologies (Source).
Trend 2: More focus on employee 360-degree views
The “360-degree” concept is the idea that organizations can develop a consolidated view of a topic by aggregating knowledge from various sources. (Source).
Increasingly, enterprises opt for employee 360-degree solutions to develop an integrated perspective of the employees, their activities, their competencies, and any other relevant information (Source).
If deployed correctly, an employee 360-degree solution can help enterprises track an employee right from when they were hired to the time they left an organization.
With a 360-degree solution, organizations can effectively improve employees’ skill sets and monitor their progress during employment.
Trend 3: Search indexing is becoming more accessible
Every knowledge management platform is in dire need of a robust search engine, especially as content continues to grow (Source). For example, suppose you’re part of a large organization with an extensive knowledge base. Your organization may use a content management system, like SharePoint, to store its content.
You need to be able to search and locate specific content for various projects easily. SharePoint has a built-in search function. However, it will only search on a file level, which isn’t very helpful if you’re in search of one slide.
Retrieving relevant information from an existing database often becomes a critical challenge for enterprises. The addition of search indexing with knowledge management software can drive immediate value by capturing implicit information within an organization’s database.
The search indexing feature in knowledge management tools has moved beyond simple searching as it also helps organizations with information dissemination (Source).
At TeamSlide, we’ve developed our own indexing tool that does slide-level indexing, which is helpful for organizations seeking to find content to build PowerPoint decks.
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Trend 4: Content automation is at its best
Content automation is a key trend that is all set to dominate the knowledge management systems in 2021 (Source). Any knowledge base is largely content-focused, with varying types of content.
The knowledge management system of various departments will combine all relevant content and make it accessible to different teams.
By combining the power of automation and aggregating the content, enterprises can free up a lot of time for the employees and assign them meaningful work.
Many enterprises use high-performance Artificial Intelligence tools, like chatbots, to pass on necessary information whenever required. Chatbots and other AI-focused tools can absorb more and more data from different queries and search histories to build robust information centers.
All these lead to the creation of an in-depth knowledge base for future information requirements (Source).
One way that businesses take advantage of content automation is through automated version control. TeamSlide offers this important feature for Windows users by always alerting users when a new version of their slide is available in the content repository.
Simplify Knowledge Management
Are you tired of the knowledge management struggle? TeamSlide is a simple, affordable solution that solves content management anxiety.
When PowerPoint is part of your daily workflow, it’s important to have tools on-hand that support efficiency and accuracy. TeamSlide allows you to instantly find all your slides in your content systems, helping you build winning presentations.
Have confidence that you’re using the latest version with our automated version control features.
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